Returns & Exchanges
Due to the intimate nature of our borosilicate glass products and strict hygiene regulations, we can only accept returns on items that are unopened, unused, and remain in their original heat-shrunk security seal. If your item arrives damaged or defective, please contact us within 48 hours of delivery for a full replacement.
Verify Seal Integrity
Ensure the product is unused and the original factory security seal is completely intact, as broken seals void all return eligibility.
Submit Request
Email our support team with your order number and clear photos of the unopened packaging to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the glass item in its original box with ample protective cushioning to prevent breakage during transit back to our facility.
Inspection and Refund
Once our quality control team verifies the hygiene seal is intact, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing